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Common Requests

Have a question?

To find the support number for your service provider, you can follow the steps below:
- Open your Alarm.com app.
- Select the menu button in the upper left corner.
- Select "Support."
For any billing and service plan changes, please contact your service provider directly for assistance.

If you have trouble reaching your service provider, contact Alarm.com with the support number listed on your app or email us at wecare@alarm.com.

To reset your Two-Factor Authentication due to a new device, new phone number, or new email address, contact your service provider directly for assistance.

Forgot your password?

Enter username

Forgot your username?

Enter email address

Alarm.com Partner Portal

I need more help.

Who should I call if a login issue persists?

I do not know my Username or Email address

Your service provider is the recommended point of contact, as they can update emails, reset passwords, and handle all support on an account.

Search for your Service Provider

I do not know who my service provider is

If you are unsure of your security provider, we recommend checking your billing statement, signage, or stickers affixed to your security system for additional information.

If you still cannot find your service provider, click here.

Click here to contact us.

Alarm.com Headquarters

8281 Greensboro Drive, Suite 100
Tysons, VA 22102

Metro

Accessible from Greensboro and Tysons Corner Stations

How do I get started?

Alarm.com technology is exclusively sold, set up and supported by a nationwide network of authorized service providers. To get your system installed, contact an authorized service provider.

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